What is the purpose of Duration field in the Service Ticket?
The duration field is the dispatcher's best estimate on how long it will take to finish the ticket. Once again, this helps gauge the duration of the job and this helps plan the day better.
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Basics of Service Tickets
Purpose: To Create a Service Ticket. Background: Service Tickets are a fast and efficient way of scheduling work to be done by your technicians. Once your customer contacts you to request service, you can easily create a ticket, assign a technician, ...
How do I post a payment for any service ticket?
To Post Payment for a Service Ticket, go to the Menu and choose Service Tickets. Locate the Service Ticket and preview the Ticket. Once here, scroll down to the bottom right and under the Actions drop down, choose Post Payment.
How do I generate an Invoice from a Service Ticket?
To create an Invoice from a Service Ticket, go to the Menu and choose Service Tickets. Here open the Service Ticket you wish to create an Invoice from. Scroll down to the bottom right to the Actions drop down and select Create/ Modify Invoice to get ...
How do I update the Service Ticket status?
To update the Service Ticket status, please go to the Menu and choose Service Tickets. Choose the Service Ticket you wish to change the status for. On the top, you will see Unscheduled, Scheduled En Route, Checked In and Completed and all these are ...
Does a Service Ticket have to be associated and linked to a Project?
Service Ticket does not have to be associated or linked with a Project.